3watches > FAQ
Frequently Asked Questions
Q: When does your watch factory established?
A: Our watch factory is established in 2006, with over 10 years professional experience on watches line, provides excellent customized watch with competitive advantages.
Q: What kind of watches do you offer?
A: Basically all kinds of quartz and mechanical watches, by using Japan or Swiss original movement.
Different kinds of material: alloy watches. 316l Stainless steel watches, silicone watches, wood watches/ mineral glass, sapphire glass, dome glass/ Genuine full grain leather strap, vegan leather, stainless steel link band, stainless steel mesh band, nato nylon strap.
Please note that we don’t provide digital or smart watches.
Q: What's your production capacity per month?
A: Our production capacity per month is 500,000pcs.
Q: Do your watches meet Europe & American standard? And what kinds of certificate would you have?
A: Yes, our watches do meet Europe & American standard. And we have CE, ROHS, SGS, ISO9001, you can check the copy of them on our website.
Q: Would you have your own design team to design watches per our request?
A: Sure, our professional design team will provide the best design drawing before sampling or order.
When you need an artwork, just let us know, free charge.
Q: What's your best price for this watch?
A: Quotation will depend on your quantity. Please kindly let us know your quantity when you inquired. Any question about the prices, please contact us for discussion.
Price is negotiable.
Q: What's your MOQ?
A: The MOQ is 500pcs with customized logo. Four colors can be mixed max.
Promotional: 50pcs Automatic Watches
Promotional: 100pcs Quartz Watches
Q: How about the sample? Can I get it for free? And the sample delivery time?
A: * Sample fees will be charged depends on different model. Fee will be refunded once order quantity reaches 500pcs accumulated, that is to say the samples are free to provide..
* For existing models lead time is 35 working days, for new models take 45 working days.
Q: What are your normal payment methods?
A: * For samples we support PayPal, Western Union and T/T
* For bulk order, we support Western Union, T/T and Credit Card
* 50-100% deposit payment before production, remind balance after order completed. PS. If clients don’t clear the balance within one month once order done, then we will treat them abandon order automatically.
Q: What's the delivery time?
A: Normally, it’s 35 – 40 days after every details confirmed for mass production.
And goods will be delivered when balance is received.
Q: What's your packing?
A: We offer two packing options for our customers
* Free packing, our normal packing is 1 opp bag for 1 watch
* Customized your own branded watch box
Q: Can you ship to my country? How long will the shipment take?
A: Sure, we ship goods worldwide by DHL / TNT / UPS / EMS / FedEx / Aramex, etc. It would take about 3-7 days depend on different courier you choose. Default courier is DHL(door to door). The cost mostly depends on the final choice for the watches models, packing and shipping method, for sure we will recommending the most economic one for you.
Q: Can we have our own logo or design?
A: Sure, your own logo is welcomed and we can make it free for you.
You can be customized on dial, caseback, band, buckle or any other places.
Also your own design is welcomed, we can make samples or mass production according to your provided samples or designs.
Q: What about the warranty?
A: We have our QC department. All the goods would be 100% inspected before shipment. Any problems that you find after receiving the goods, please contact us immediately for solutions. We provide 1 year warranty for the customize watches and 2 years for the movement from the date of delivery. We can repair the defect part for free and stand half of the freight. 3WATCHES Warranty Policy